03
Analytics operations

Analytics Ecosystem

A representative architecture from production analytics work: Python and SQL services ingest support data, validate it in Redshift and Vertica, and deliver governed Tableau metrics and Slack alerts.

Case study
  • Python
  • SQL
  • Warehousing
  • Semantic layers
  • Observability
01 / Context
Problem

Support metrics sourced from Zendesk, Intercom, Coda, and Notion need consistent grain, quality gates, refresh ownership, and audit history before teams act on them.

My work

Python and SQL services, warehouse models, metric contracts, Tableau outputs, scheduled alerts, production debugging, and operational ownership across several systems.

02 / Architecture
01Zendesk + Intercom + operational sources
02Python + SQL validation
03Redshift + Vertica models
04Metric contracts
05Tableau + scheduled alerts
03 / Key decisions
01

Ingestion checks reject malformed records; model checks verify grain and metric definitions before data reaches dashboards or notifications.

02

Workload baselines, data-quality gates, audit history, and refresh status make support-efficiency and productivity outputs traceable.

03

This public case describes the operating pattern and responsibilities while excluding proprietary SQL, object names, hostnames, and customer records.

04 / Screenshots