MB.
CV
MB/Experience
01

Experience

Nine years across analytics, production data systems, delivery, and customer operations.

01
OBRIO

Data Analyst

Building production analytics and AI systems for General Support and Customer Success.

  • Built production analytics systems that automate operational metrics, alerts, and daily workflows for General Support and Customer Success.
  • Developed Python and SQL ETL services across Redshift and Vertica, integrating Zendesk, Intercom, Coda, Notion, Tableau, and Slack.
  • Designed governed support-efficiency and productivity models with workload baselines, data-quality gates, audit history, and Tableau outputs.
  • Developed a TypeScript and Next.js Slack analytics agent using OpenAI and verified read-only tools for data and source inspection.
  • Shipped tested containerized services through GitLab CI/CD and Kubernetes with access controls and observability.
02
EveryMatrix

Data Analyst

High-volume reconciliation, anomaly investigation, and operational reporting.

  • Reconciled high-volume transactional data to identify discrepancies, anomalies, fraud patterns, and operational issues.
  • Engineered Python, SQL, DuckDB, and Elasticsearch pipelines that validated and reported on 100M+ records per day.
  • Reduced reporting time by 95% through automated reports, Slack and Teams alerts, health scores, and near-real-time issue detection.
  • Built Grafana, Kibana, and Confluence monitoring and supported computer-vision labeling and ensemble classification work.
03
Continuum

Data Analytics & BI Specialist

Product and operational analytics spanning funnels, trends, KPIs, and root-cause analysis.

  • Analyzed product and operational data to identify trends, funnel bottlenecks, root causes, and actionable opportunities.
  • Designed and maintained KPI dashboards, analytical tables, and views while improving data integrity and repeatability.
  • Automated reporting and recurring data workflows in Python, giving stakeholders consistent, reusable outputs.
  • Translated requirements into tailored analytics for marketing, sales, support, QA, and leadership teams.
  • Maintained documentation for data models, workflows, dashboards, and analytical reports.
04
Continuum

Project Manager

Coordinated delivery, clarified scope, and maintained communication across teams.

  • Coordinated cross-functional teams and managed project scope, timelines, deliverables, and risks.
  • Used Jira and Monday.com to track work, dependencies, deadlines, and delivery status.
  • Resolved delivery blockers and aligned stakeholders around priorities and outcomes.
05
Continuum

Account Management Team Lead

Led and mentored a technical-support team across service delivery, quality, and performance.

  • Managed schedules, workload, quality, and performance metrics for the technical-support team.
  • Acted as the escalation point for complex technical issues and coordinated resolution with engineering teams.
  • Designed workflows that streamlined troubleshooting, service delivery, and operational handoffs.
  • Conducted interviews and performance evaluations.
06
Continuum

Account Manager

Combined account ownership, advanced technical support, integrations, and customer-success coaching.

  • Supported end users, business partners, affiliates, and mid-level clients across tickets, chat, phone, and email.
  • Turned client feedback into actionable stories and tasks for product and engineering teams.
  • Provided advanced technical support and customer-success coaching.
  • Implemented software integrations and automation workflows that improved customer experience and reduced manual work.